Key Responsibilities:
- Warmly welcome guests as they arrive at the beach club, assist with parking, and escort them to their designated areas. Provide information about club amenities, services, and special promotions.
- Receive and manage guest reservations via phone, email, or online booking platforms. Confirm reservations, allocate seating, and update reservation records accurately in the system.
- Organize seating arrangements to accommodate guest preferences, group sizes, and event bookings. Efficiently manage seating capacity to maximize guest satisfaction and optimize table turnover.
- Attend guest inquiries, requests, and special needs with professionalism and courtesy. Provide recommendations for menu items, activities, and amenities to enhance the guest experience.
- Maintain a well-organized waiting area for guests without reservations, managing wait times effectively and communicating estimated wait times clearly. Keep guests informed of their status in the queue and offer alternatives as needed.
- Coordinate with servers, bartenders, and other staff members to ensure seamless guest experiences. Communicate special requests, VIP guests, and guest preferences to relevant team members for personalized service.
- Promote beach club offerings, including food and beverage specials, activities, and events, to maximize revenue opportunities. Encourage guests to explore additional amenities and services available at the club.
- Maintain a professional appearance and demeanor at all times, adhering to grooming standards and uniform guidelines. Ensure that the reception area and surrounding areas are clean, organized, and visually appealing.
Qualifications and Skills:
- Previous experience in a customer service or hospitality role, with a focus on guest relations and front-of-house operations.
- Excellent communication and interpersonal skills, with a friendly and welcoming attitude.
- Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
- Proficiency in reservation management software and basic computer skills.
- Knowledge of beach club amenities, local attractions, and recreational activities preferred.
- Ability to remain calm and composed in high-pressure situations and adapt to changing guest needs.
- Outdoor work environment in a beach club setting, with exposure to sun, sand, and ocean breeze.
- Variable weather conditions, including heat and humidity, depending on location and season.
- Flexible work hours, including evenings, weekends, and holidays, to accommodate peak business hours and special events.
- Interaction with guests from diverse backgrounds and cultures, requiring cultural sensitivity and adaptability.
Welfares
- Competitive Salary
- Service Charge
- Vacation: 6 days paid leave per year (pro-rata).
- Public Holiday: 15 days paid leave per year (pro-rata).
- Birthday Holiday
- Maternity Leave
- Social Security
- Meal Allowance
- Funeral Support
- Training and Development Programs
- Employee Recognition Programs
- Employee Discounts and Perks
- Annual staff party and relationship building activities.
General work information
- Place of Employment: KUDO Hotel and Beach Club
- Working hours: 6 days a week/ 48 hrs. per week and earlier or later as needed.
- Day off as detailed below:
- Low season (May – October): 6 days a month.
- High season (November – April): 4 days a month.
For more information, please contact
- K.Nathakamol (Director of Human Resources)
- Tel : +66 95 286 6986
- Email : hr@phuketbaygroup.com
